Service and UX design case studies

Improving the Web of Science Search Journey with AI Search Assistant

Service and UX design

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Improving Salesforce enquiries handling process at MTVH

UX design

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Redesigned the Case Management Experience for Tandem Bank's Customer Support Team

Service and UX design

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Redesigned the registration process across several markets at Entain Plc

UX design

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Designed an EDS promotion tracker tool that lets users opt in and view rewards directly from the homepage.

Product design

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Redesigning the GLL fitness app to simplify class bookings and improve the overall user experience across 250+ leisure facilities.

UX design

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Designed an interactive Vaultcracker game for BetBoo and SportingBet

Product design

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Personal Projects

Designed a healthcare app to simplify GP bookings and improve accessibility through intuitive UX and service design.​

Product Design Case Study (Course Project)

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Designed a finance app to help users track spending, set budgets, and gain real-time financial insights through accessible, intuitive design.

Product design | Personal

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